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Frequently Asked Questions

Nov 25th - Happy Thanksgiving! We will be closed.

We will be running a 1-2 day proof schedule after Thanksgiving.



1. What is the first thing I need to do to get started?

It may sound simple, but the first step is to pick a design. I have hundreds to pick from, and while it may be hard to narrow your choices, please choose only ONE design. From that one design, we can customize it to "make it yours" by changing colors, text, patterns, even the number of photos.  But, in order to keep costs down and provide a quick turn around, we do ask that you only choose one design.

2. What if I like a design in another category. Can I change a birth announcement to an invitation?

YES! All designs are easily changeable for whatever occasion you are celebrating!  I try to show how my styles can be used in a variety of ways. By simply changing the wording, fonts, even colors a birth announcement can become an invitation. Be sure to look through all my designs and just ask! TO ORDER ANY DESIGN FOR A DIFFERENT OCCASION, SIMPLY ADD TO CART THE DESIGN YOU WANT, AND ON CHECK OUT, SEND ME YOUR CHANGES IN THE COMMENTS SECTION. For instance, if you are ordering a birth announcement to be used as a birthday invite, you would ORDER the birth announcement, but tell me in the comments that it is to be used as an invitation.

3. What kind of customizations can you provide?

Once you have your design picked, I love to "make it yours"! We can change any colors, fonts, wording, patterns (if it shown with dots, but you like the stripes from a different design for example), even the number of photos. If photos on a design are shown as B&W, we can use color photo, or if they are color, we can do B&W/sepia. If you are ever in doubt, please just ask. Customizations are always free!

4. I have my design, how do I order?

To order, choose your paper you would like your card printed on, enter the quantity of cards you would like, and click "add to cart". In the comments box, please include all important information, such as birth details (for birth announcement), or family names for holiday cards. You can also include customization requests in this box (such as color, wording, or font changes). Once I have received your order, proofs are sent via email and we will continue to communicate through email. If you have left any information out, no worries, you can always let me know later through email. You will upload your photos after checkout completion.

5. What is the difference between paper types?

Are photo cards are our biggest seller. They are a true photograph printed on Kodak Endura Matte Photo Paper. Our Cardstock Photocards are printed on press satin paper or a press linen paper. These are one sided option. Our panel cards are high quality press printed 12 pt. cardstock. The design will be printed on the front, with a coordinating back. Additional photos or text can be printed on the back by request.

6. My order has been placed! What is next?

Thank you for choosing Stallworth Designs! After your order has been placed, you will be redirected to send me the photos. I will confirm your order within 24 hours. If ordered on Friday Evening, Satruday, or Sunday, you will receive confirmation on Monday. Within 2 business days you will receive your first e-proof, many times sooner. Then, after each revision, I will send you an e-proof until the final is approved. Please carefully review all aspects of your proof - including all wording and photos. If you have not recieved an email from me within 48 hours, please contact me again. The entire process, from ordering to receiving your cards depends on the number of revisions we make. In general, the entire process takes about 7-10 days from ordering, receiving proofs, printing, shipping and you receive your cards. This will be longer during holidays.

7. What format do the photos need to be?
Photos need to be in a .jpg format in the highest resolution possible. If you are taking them with a digital camera, use the highest setting. The higher the megapixel the better! Scanned photos need to be 300 dpi. If your photos are a lower print quality, I will let you know.

8. What photo editing is available? I want my photos to be in Black & White - should I convert them?
I will perform basic photo editing, such as correcting brightness & contrast, sharpness, red eye, cropping. I can even touch up bruises, or baby acne. I will convert photos to B&W or sepia - just let me know your requests in the comments box (black & white, sepia, if you want a tight crop) and I will perform these actions for you.

9. Are the print colors the same as on my monitor? I want to customize the colors to match the baby's room.
Colors may not print on your announcements exactly the same as they appear on your monitor due to differences in monitor calibrations. Also, photo cards and panel cards will vary slightly due to printing styles. Think about going to buy a TV, the colors on the monitors may vary between them. I have my monitor calibrated to my lab's colors for highest color management.

10. Can I use professional (Copyrighted) photos?
Not unless you have a release from the photographer. By submitting your order, you agree that you are the photographer or that you have copyright license from the photographer to allow me to reproduce your photos in your photo card. Scanned images are copyright photos. You also agree to not hold me responsible for misuse of copyrighted images. If your photographer would be interested in becoming an affiliate with Stallworth Designs, please have them email me! I would love to work with them!

11. The proof is approved. How long until I receive my cards?
Once the final proof is approved, I send the cards to a professional photo lab. Your cards will ship within 48 hours from when you give the final approval to print. Orders ship directly from the lab via UPS, except for a few exceptions, which takes 2-3 days. In general, you will have your cards in hand 5-7 days after finalizing. Please note that when ordered together, photo cards, and press-printed items (labels, panel cards, etc) will take an extra day to receive.

12. What is the Copyright on your designs?
I spend hours of time designing my cards. I do not use templates. I will not copy other designs, so please don't ask. Please remember also that it is illegal (and immoral) to duplicate any designs (mine or someone else's) for personal use, as well.

13. Will you use my announcement in your samples?
I will sometimes use customer's announcements in my samples. I always change the last name. If you do not wish for me to use your announcement, please let me know.

14. Can I re-order?
Yes, I will keep your final photo card image on record indefinitely. The minimum re-order is 25 cards.

15. Do you offer Gift Certificates?
YES! I can do gift certificates. I will send you a 5x7 gift certificate printed on the photo paper I use that will state how much, from whom, and to whom. Gift Certificates cover all costs - shipping, envelopes, etc. Please note that if the amount spent is less than the gift certificate, you will be entitled to a refund through paypal of up to $5.

16. If I am unhappy, can I get a refund?
I will do everything in my power for you to love your photo card! However, once the cards are approved and printed I cannot offer a refund. Please read all information carefully so you understand what you are ordering (photographic card or panel card) and review all aspects of your proof carefully (wording, names, etc).

Anymore questions? Contact me!